are the basic steps for re-loading or re-installing my OPTIMUM
If you are upgrading
your computer or moving your OPTIMUM system to a new server,
here are FIVE SIMPLE STEPS:
your OPTIMUM serial number. Run your normal application
or launch OPTIMUM System Maintenance with the SYSMNT user
ID. From the menu at the top, select OPTIMUM / About
the OPTIMUM Form Processor. A dialog box will appear
and there will be a six digit serial number half-way down
in the center.
OPTIMUM Software Corporation either
by phone at 303.698.2873
(or by email at email@example.com)
so that we know what you are doing. Your system communicates
frequently with the OPTIMUM Update Server and we need to
make sure the server knows what's going on. We may
ask you to execute and FAX an "Affidavit
of Destruction" (located here).
Our FAX number is 303.500.3049, but don't do it
until we ask for it.
a backup of the existing OPTIMUM folder.
Be sure that all other workstations running OPTIMUM are
closed down BEFORE you start and that you make a copy
of ALL the files in the folder INCLUDING files marked system
and hidden. This is important!
Restore the backup to its new home on
a new machine, new server, new hard drive, etc. Normally,
the operating folder name is C:\OPTIMUM. If you're
going to use a different operating folder name when you
restore the system, please tell us.
your software over the Internet.
Make sure you have a working
Internet connection on the new machine or server.
Press Start / Run and enter this command to re-enable
the software in its new home (this ONLY works AFTER you've
C:\OPTIMUM\WOPTUWIZ.EXE VISIBLE OPTSN=your six-digit
OPTIMUM serial number
(If your folder name is different, use it's name here
instead of C:\OPTIMUM.) This will launch the OPTIMUM Update
Wizard. It will "phone home" and re-enable your
it cost money?
If you make and
restore a backup of an already-registered OPTIMUM system
in the manner described above, there is no charge.
If only a few months remains on the license before it expires,
we will recommend that you extend the license but that's up
don't have a backup or I can't make one?
We're not going
to lecture you about making backups, but seriously? If
you don't have a backup, your OPTIMUM system will have
to be reloaded from scratch and re-registered. Contact
OPTIMUM Software Corporation at 303.698.2873 (or by email
Tell us who you are and what you're doing. There is a
Technical Support Incident fee that must be pre-paid
using PayPal before we will configure the server to regenerate
your registration. If fewer than six months remain on the
license, you have the option of paying our TSI fee or extending
the license for a new year, starting today.
Please note that
we cannot help you reload anything but OPTIMUM. You probably
had an application you were running on OPTIMUM but you will
need to contact the people it came from once the system is
up again. We can't help you get your data back. Maybe they
can, or maybe you'll be starting over.
restored a backup but there are no system/hidden registration
Contact us and
we will walk you through a re-registration. There will
be a Technical Support Incident fee but at least
you'll have your application back with your data!
purchased a company or "inherited" the software
from a previous business? Or I need to change the entity name
that shows at the top of the screen?
All End Users must
have their own unique license to the OPTIMUM Software. Generally
speaking, this license is non-transferable. Having said that,
we want to help you use our software so here is what will
probably happen (only when you contact us):
We will ask for
an Affidavit of Destruction and we will cancel the
existing serial number.
We will send you
a PayPal invoice for the amount of a new license including
a credit for any months that remain on the license for the
old serial number. (We issue licenses for one or two years
at a time.) You may pay this invoice immediately with a credit
card and we will configure the server to regenerate your registration,
under a new name if you so desire.
pay my application dealer money that includes OPTIMUM license
You may or you
may not. We don't know, that's between you and your application
dealer. In any case, we look to you to pay for new
annual license fees or Technical Support Incident fees
we may charge in order to re-install, migrate, or re-register
your OPTIMUM software. We will send you the bill; how you
pay it, or who pays it, is your business. We are not able
to bill a third party for something you order. Billings
for this support must be paid before work is performed.
application dealer may or may not arrange license extensions
for your OPTIMUM system automatically as part of money you
pay to them. Again, that's between you and your application
dealer. You are not required to pay anyone else for anything
in order to use our software; but you may be required
to pay someone else in order to use their software.
getting warning messages that my OPTIMUM system is going to
If you receive
warning messages that your OPTIMUM system is nearing expiration,
you can contact your application dealer or you can contact
us. If you contact us, we bill you directly and renew your
license when we receive payment. OPTIMUM tries to warn you
of an upcoming expirations at 90, 60, and 30 days out, and
on the day before expiration. If you do nothing, the system
will not work past the expiration date. (Believe it!)
Read the OPTIMUM
End User Agreement for more information about the
license terms and conditions.
Read our Support
Policy for more information about technical support
for your OPTIMUM products.